Higher Certificate in ICT in User Support Course Requirements at UMP
University of Mpumalanga · Faculty of Agriculture and Natural Sciences
The Higher Certificate in ICT in User Support is a higher Certificate offered by UMP for 2027 learners, taking 1 Year to complete. This page covers the Grade 12 subjects and admission score you need to qualify, what the course involves, where you can study it, the careers it leads to, and how to apply.
Grade 12 Required Subjects to study Higher Certificate in ICT in User Support at UMP
- National Senior Certificate with a Diploma and/or Higher Certificate endorsement
- English (Home Language or First Additional Language) at Level 4, Mathematics at Level 2, Mathematical Literacy at Level 4, and any other three content subjects at Level 2
- Applicants with a National Certificate (Vocational) must have completed an NCV Level 4 in Information Technology and/or a Computer Science/Studies discipline
About this course
This one-year certificate develops practical skills in supporting end-users with computer hardware, software and network issues. Students learn troubleshooting, basic systems administration and customer-facing IT support techniques. The qualification acts as an entry point into the ICT sector and a foundation for progressing into diploma-level ICT study.
Possible careers
Computer Technician, Desktop Support Assistant, Help Desk Agent, IT Support Technician, Junior Systems Administrator
Course intelligence for Higher Certificate in ICT in User Support
Data-driven planning insights for this specific course: job market outlook, NSFAS funding, and how competitive admission is likely to be.
Job market outlook
Good sign: Systems Administrator appears on South Africa’s National List of Occupations in High Demand, a Department of Higher Education and Training analysis of employer hiring activity. Employers have been reporting real recruitment pressure for this role, which generally works in your favour once you’ve completed Higher Certificate in ICT in User Support.
NSFAS funding
As a Higher Certificate at UMP, a public institution, this course generally falls within NSFAS’s undergraduate funding scope. Funding is means-tested and not automatic, so confirm your own eligibility at nsfas.org.za before relying on it.
Admission chances
UMP’s intake and this course’s requirements with its published admission requirements generally leave more room than the most sought-after courses, so you likely have a reasonable window to apply without rushing, though applying early is always the safer bet.
These insights are estimates generated from South Africa’s National List of Occupations in High Demand (DHET, November 2023 draft), NSFAS’s published funding rules, and this university’s general applicant demand. They’re planning guidance, not a guarantee. Always confirm funding and admission specifics directly with UMP and NSFAS.
How to apply for 2027 studies
Apply directly through the University of Mpumalanga's own application system at www.ump.ac.za.
- Applications for 2027 studies
- Open: 1 June 2026
- Close: 30 November 2026
View all Courses at UMP
- Website
- Visit official site
- Phone
- +27 (0)13 002 0001
- info@ump.ac.za
- Address
- Private Bag X11283, Mbombela, 1200 (c/o D725 and R40, Riverside, Mbombela, South Africa, 1200)
- Duration
- 1 Year
- NQF Level
- 5
- APS / Points
- Minimum Admission Point Score: 20 with Mathematics or 22 with Mathematical Literacy
- Campus
- Mbombela Campus, Mbombela
What Courses Do I Qualify For in South Africa?
Enter your own subject marks and we'll show you real courses you're likely to qualify for, right now, plus what those courses tend to lead to: how in-demand the work is, whether NSFAS is likely to fund it, and how competitive admission is.
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Source: university-of-mpumalanga.json, last verified 2026-08-22. Requirements and fees change. Always confirm current details directly with University of Mpumalanga before applying.