IT Diploma in Support Services Courses at WSU

The Diploma in Information and Communications Technology in Support Services at Walter Sisulu University is tailored to prepare students for roles in maintaining and managing ICT systems and support services. This program focuses on the essential skills needed to support, troubleshoot, and manage information technology infrastructure within various organizational contexts.

Admission Requirements

To qualify for the Diploma in Information and Communications Technology in Support Services, students need to meet the following criteria:

• APS Score: A minimum APS of 22 with Mathematics or 24 with Mathematics Literacy is required for the main stream, while the Extended Curriculum Programme (ECP) accepts an APS of 18 with Mathematics or 20 with Mathematics Literacy.
• Subject Requirements:
  • English: A score of 4 (50-59%) in Home Language or First Additional Language.
  • Mathematics: A score of 3 (40-49%) for Mathematics or 5 (60-69%) for Mathematics Literacy.

The ECP provides a pathway for students who are just below the standard APS requirement in one of the essential subjects (Mathematics/Mathematics Literacy or English), ensuring wider access to this vital field.

Program Focus

The curriculum of this diploma includes a broad range of topics such as:

• Hardware and software management
• Network support and administration
• IT service management
• Systems security and data recovery

Students engage in hands-on learning through labs and practical projects, which are crucial for developing a deep understanding of IT systems and troubleshooting techniques.

Industry Relevance and Future Prospects

Support services personnel play a critical role in ensuring the smooth operation of IT systems in businesses and organizations:

• Growing Dependence on IT Systems: As organizations increasingly rely on technology, the need for skilled support professionals continues to grow to ensure system reliability and uptime.
• Cybersecurity Measures: Support services staff are essential in implementing and maintaining security protocols, crucial in an era of increased cyber threats.
• Technological Advancements: With rapid advancements in technology, including cloud computing and AI, support services professionals must continually adapt to manage and support these technologies effectively.

Statistical Insights

The ICT sector in South Africa is a significant contributor to the economy, with the broader ICT services sector experiencing steady growth. According to industry forecasts, employment in the IT services sector is expected to see robust growth, reflecting the increasing importance of ICT support services.

Long-Term Value of the Diploma

The Diploma in Information and Communications Technology in Support Services equips students with versatile skills that are critical across all sectors that utilize IT infrastructure. Graduates are prepared to:

• Manage and troubleshoot IT systems effectively.
• Provide essential support for both hardware and software systems.
• Adapt to changes in technology and integrate new technologies into existing IT frameworks.

This qualification ensures that graduates not only start with strong prospects for employment but also have the foundation to progress in their careers as technology evolves. The enduring need for IT support across industries assures the long-term relevance and demand for skills taught in this program, making it an excellent choice for those seeking a durable and impactful career in ICT.