Teneo Online School Reviews: The Good and Bad

What’s the truth about Teneo Online School? Is it the ultimate educational platform that South Africa has been waiting for? Or does it have pitfalls that you need to know about?

Teneo Online School has been making waves in South Africa’s educational sector. With accolades such as being the country’s No.1 Online School, boasting SA’s top matric for the 2nd consecutive year, and 39% of all SACAI Matric distinctions coming from Teneo students, the institution’s reputation is skyrocketing. But, as with any service, Teneo has its share of pros and cons. This comprehensive review will explore what real customers have to say about their experiences, including both the good and the bad.

Teneo Online School Reviews

Based on the reviews and responses, Teneo Online School appears to be a mixed bag. While they have received high accolades, such as being SA’s top matric for the second consecutive year and having small class sizes with attentive teachers, they also face significant criticisms, particularly in their accounts and billing department. Parents appreciate the quality of education but are frustrated with administrative issues like non-reflective payments and unresolved complaints. Teneo Management seems committed to resolving issues, but the effectiveness and speed of these resolutions are areas of concern. Therefore, while academically strong, the school’s administrative aspect appears to need improvement for a wholly positive experience.

The Good Reviews

1. Excellent Teaching Staff

Many parents have praised Teneo’s teaching staff for their patience and commitment to students’ learning. Teachers are commended for taking personal interest in the students, ensuring that they receive adequate attention, especially in smaller class sizes.

2. Adaptable Learning Environment

For parents concerned about their children adapting to an online learning environment, many have found Teneo to be remarkably suitable. Even younger students, who typically require more physical activity, seem to enjoy the virtual classes.

3. Comprehensive Curriculum

The curriculum at Teneo is described as thorough, with virtual classes that are engaging and interactive. The school offers a wide range of subjects, allowing for in-depth studies.

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4. Supportive Administration

Parents and grandparents alike appreciate the administrative staff for their responsiveness and support. Whether it’s a technical issue or academic query, Teneo’s staff seem to be always ready to assist.

The Bad Reviews

1. Billing Issues

One of the most significant complaints about Teneo involves their billing and accounts department. Many parents have reported problems with payments not reflecting on billing statements, even after sending proof of payment multiple times.

2. Lack of Communication

In relation to the billing issues, a recurring theme is the lack of communication from Teneo’s end. This has resulted in students being locked out of the system, especially problematic when exams are imminent.

3. Unresolved Complaints

Several parents have noted that their complaints often go unresolved or are passed along to other departments without any visible action being taken. Some have even considered taking legal actions for issues related to billing and cancellations.

4. Inconsistencies in Account Management

There have been incidents where parents received billing statements for students who are no longer enrolled, causing unnecessary confusion and stress.

What Does Teneo Online School Says?

Are you curious about how Teneo responds to customer complaints and feedback? Do you wonder if they are proactive in resolving issues? Let’s take a look at what the management of Teneo Online School has to say in response to some of the criticisms and concerns raised by parents.

Addressing Refund Issues

Annaline had issues with a promised refund that was not delivered even after two months of back and forth with the school. Teneo’s response was timely, apologising for the inconvenience and stating that the issue had been escalated for investigation. They assured Annaline that feedback would be provided soonest.

Teneo Management’s Reply: “Thank you for your feedback. We are investigating your query, it has been escalated, and will feedback soonest. Sincerest apologies for the inconvenience.”

Payment and System Access

Pearl expressed concern over billing inconsistencies and her daughter’s inability to access the school system, especially during exam periods. Teneo acknowledged the issue, stating that their accounts department had been in contact with Pearl and was working to resolve the issue.

Teneo Management’s Reply: “Our system reflects that our accounts department has been in contact with you and has been working to resolve the issue. We are pleased to hear that progress is being made toward a resolution. Thank you for bringing this to our attention.”

Technical Issues with Class Links

A parent named Kate voiced her frustration about her son not receiving CAT class links even in Grade 11. Teneo replied, expressing regret for the unpleasant experience and asking if further assistance was needed.

Teneo Management’s Reply: “We’re so sorry to hear that you’ve had an unpleasant experience with us. Have you been assisted? Please let us know if you require further assistance.”


It appears that Teneo Online School takes customer feedback seriously and is committed to resolving issues. They promptly reply to reviews and seem to have a structured way of handling complaints. However, while their responses are polite and professional, some customers may still be left wondering about the time it takes to fully resolve these issues. Whether it’s billing confusions or technical glitches, the responses suggest an intention to improve and address problems, but the ultimate satisfaction might depend on swift and effective resolution.

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Is Teneo Online School Accredited?

Yes, Teneo Online School is accredited. In South Africa, it’s essential for online schools to be accredited to ensure they meet the national standards for education. Teneo is accredited by Umalusi, the Council for Quality Assurance in General and Further Education and Training in South Africa. This accreditation confirms that Teneo adheres to the required educational standards and qualifications.

Which Online School is the Best in South Africa?

Determining the “best” online school in South Africa depends on various factors like curriculum, teaching quality, technological infrastructure, and student support services. Popular options include Teneo Online School, Think Digital Academy, and Brainline. Each school has its unique strengths, so the best choice would depend on the specific needs and preferences of the student and family.

How Much is Teneo School Fees?

The fees for Teneo Online School vary depending on the grade level and specific program enrolled in. Generally, online schools can range from more affordable to quite expensive. For the most accurate and up-to-date fee structure, it’s best to contact Teneo directly or visit their official website.

How Does Teneo School Work?

Teneo Online School operates through a virtual learning environment where students access their studies online. Classes are conducted using digital platforms, allowing interaction with teachers and fellow students. The school provides a structured curriculum with scheduled lessons, assignments, and assessments, much like a traditional school, but with the flexibility that comes with online learning.

What Makes Teneo Different?

Teneo Online School distinguishes itself through its flexible learning environment, personalized approach to education, and use of technology. It offers a diverse range of subjects and caters to individual learning styles and needs. The school also emphasizes a balance between academic rigor and the well-being of students, which can be particularly appealing to families seeking a more tailored educational experience.

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What is the Best Accredited Online Homeschool?

The best accredited online homeschool varies based on individual requirements such as curriculum preferences, teaching methodologies, and budget. However, renowned options include Teneo Online School, Think Digital Academy, and Cambridge Home School. Each of these schools is accredited and offers a comprehensive curriculum, skilled teachers, and a supportive learning environment. It’s advisable to research and compare these options to find the best fit.